Payment Policy

Thank you for choosing to shop with us. Please read our Payment Policy carefully to understand the terms and conditions that apply to transactions made on our website.

Accepted Payment Methods 

We currently accept the following payment methods:

• American Express (Amex)
  
• Visa
• Mastercard
• Discover
  
• Apple Pay
• Google Pay

Payment Security 

Your payment security is our top priority. We use industry-standard encryption technologies to ensure your personal and financial information is protected during the transaction process.

Payment Processing

• Payments are processed at the time of purchase.
• Once your payment is successfully processed, you will receive a confirmation email with your order details.

Currency 

All transactions on our website are processed in US dollars (USD).

Failed Transactions 

If your payment fails or is declined by your payment provider:

• Please verify that your card details or Apple Pay account information are correct.
• Contact your bank or payment provider for more details.
• If the issue persists, feel free to contact our support team for assistance.

Refunds and Disputes 

For information on refunds, cancellations, or disputes, please refer to our Return and Refund Policy.

Contact information

Email: info@byeloura.com
Phone: +31643699876
Address: Posthoornstraat 17, Rotterdam, South Holland, 3011WD, Netherlands

Company name: PROvision
Company number: 94589070
Tax ID: NL866828849B01

Contact form: Contact us

Customer Service: Monday to Friday between 9:00 am and 5:00 pm (GMT-05:00) Eastern Standard Time (New York).

Response hours: We'll get back to you within one business day.