FAQ

Enjoy free shipping on all orders, no minimum spend required! We deliver straight to your doorstep, at no extra cost.

 

How can I track my order?

To ensure transparency and convenience, we provide a track-and-trace service for all orders. Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can monitor the progress of your shipment through:

• The shipping confirmation email, which includes a direct tracking link
• The Track Your Order page on our website

 

Can I cancel my order?

If your order has not yet been processed, you may request a cancellation.

• Once an order has been processed and shipped, it cannot be canceled.
• To check your order status or request a cancellation, please contact us at info@byeloura.com as soon as possible.

 

What is your return policy?

At ByEloura, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return period to ensure a hassle-free shopping experience. Please review our Return and Refund Policy carefully before initiating a return.

 

How do I start the return process?

Making a return is easy! Here's what you need to do:

1. Within 30 days of receiving your order, send an email to info@byeloura.com indicating that you want to exchange one or more products.
2. Our team will promptly provide you with return instructions.
3. Follow the provided instructions to complete the return process.

 

How long does it take for a refund to be processed?